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Could you be the key member of our team, supporting us in delivering excellence in patient health care here in East Cornwall? We are looking for people like you.

Assistant Operations Manager

PAY SCALE 27,000- £31,000​  DEPENDING ON QUALIFICATIONS AND EXPERIENCE

PREFERRED HOURS 5 DAYS OF 7.5 HOURS PER DAY- PART TIME CONSIDERED

LOCATION – WORKING WITH EAST CORNWALL PRIMARY CARE NETWORK 

The East Cornwall Primary Care Network goal is a leading innovator in the new and developing Primary Care Network model

We are looking for two enthusiastic, innovative and forward thinking Assistant Operations Managers to work with our Network of GP practices across East Cornwall. We see our PCN Assistant Operations Managers as key members of our team in supporting us in delivering excellence in patient health care and to help support our GP practices with everything from the delivery of the Impact and Investment Fund, to the delivery of new and novel ways to improve patient care at pace. 

If you are looking for a new challenge where you see yourself as a key member of the PCN leadership team, delivering innovative solution to the wicked challenge of improving healthcare, then this role is for you! 

This is an exciting opportunity to provide support and expertise to GP practices within the locality.  As an Assistant operations manager in the East Cornwall PCN, you will both provide leadership and to our support to our network of practices and to the PCN leadership team.  

You will help support the East PCN Strategic Manager with the day to day running of the PCN, taking ownership of key work streams and associated budgets.

We will provide you with professional mentoring and bespoke coaching support, to ensure that you can expand your skills and confidence to best support your practice and PCN colleagues. You will work as part of small operations team as well as with other experienced trail blazing clinical pharmacists, technicians, mental health practitioners, social prescribers and general practitioners in the locality. 

This new role represents an exciting opportunity to support practices across the locality to deliver the practices and locality vision and work plan.

Job Summary

The Assistant Operations Manager is a key member of the PCN leadership team and will oversee the delivery of projects across the Primary Care Network (PCN). The role will involve managing budgets for programmes of work including the IM&T budget, Impact and Investment Fund, and Directed Enhanced Services, as well as supporting the Strategic Manager in the delivery of the PCN strategic business plan. The Assistant Operations Manager will provide inspired leadership within the PCN and will assist in the development, delivery and review of operational policy and procedures. 

Organisation Chart

OVERALL OBJECTIVES

This will include:

  • Linking with the Strategic Manager to deliver on key locality plans aligned with the localities Primary Care Network vision, as well as seeking opportunities to align with the Integrated care system (ICS) where appropriate.
  • Provide and receive sensitive patient level details and complex financial data as part of the multiple programme of work being developed by the PCN, specifically in relation to IM&T and the Directed Enhance Service Specification (DES)
  • Present complex financial reports to the board of directors, aligned to the multiple income streams attributed to the new PCN.
  • Hold a delegated budget for the IM&T and DES programmes for the East PCN 
  • Provide monthly updates to the board of directors on key programmes of work, specifically in relation to the Impact and Investment Fund (IIF).
  • Lead specialist on specific projects associated with key work streams involving IM&T/ DES and IIF.
  • Provide inspired leadership for the organisation. 
  • Support the Strategic Manager in developing novel approaches to policy planning and strategy decision making.
  • Strong focus on project management, planning and delivery for the locality priorities.
  • Working with practices to ensure that they are supported towards a sustainable solution for the medium and longer term.
  • Supporting practices to develop local solutions and delivery models that focus on place-based systems of care and primary care networks.
  • Working with system partners to ensure we have aligned priorities as an integrated care area (ICA).
  • Lead on service development for the IM&T strategy, developing and implementing policy for IM&T and propose changes in conjunction with working groups which have wider implications/develop service wide performance and service policies.

PRINCIPLE RESPONSIBILITIES

SERVICE DEPLOYMENT AND DELIVERY

  • Assist in the development of the strategic direction for the Primary Care Network vision to ensure that all strategy developed is integrated around the patient (place).
  • Support practices in the assessment of their practice and completion of resilience toolkits
  • Apply a structured methodology and lead change management activities, specifically in relation to quality improvement initiatives related to the DES.
  • Support General Practice to identify, evaluate and take forward new potential business developments. Support the development of business proposals and formal business cases for investment. Work with clinicians and managers to help them engage in the business development agenda and ensure they are supported and encouraged to spot and pursue income generation opportunities.
  • Develop robust mechanisms to ensure clear communication of service plans, objectives and service changes within the health community ensuring that practices are engaged directly in any review and the development process.
  • Support in the delivery of the ongoing Covid vaccination programme.

ANALYTICAL AND JUDGEMENT SKILLS

  • Analyse and assess highly complex performance, clinical, capacity, demand, acuity, and workforce and finance data, interpreting the data/information to generate options and support long-term strategic plans.
  • Analyse and assess conflicting information where expert opinion may differ or information may not be viable relying on judgement and critical thinking to deliver an appropriate outcome.

Freedom to act

The role holder will be required to act on their own initiative particularly in relation to the key projects which they are directly managing. As the role covers a large geographical area across East Cornwall, the role holder will be required to manage their own diary. 

The role holder will be required to take the lead on interpreting national policy, with a view of the local impact that any such policy will have. It is essential that the role holder can think on their feet and has the ability to take decisive action. The role holder must have experience of operations in a primary care network and must have experience of working in general practice.

Working conditions / effort

  • The role requires periods of continued VDU use.
  • There is a requirement to meet deadlines, particularly in relation to submission of financial statements, returns and accounts.
  • The role requires periods of high levels of concentration.

Values

Kernow Health CIC expects all employees to demonstrate the organisation’s Values as part of their day to day working lives. 

Our shared values guide our actions and describe how we behave and how we make our business decisions:

  • Integrity: Be real, honest and authentic.
  • Ambitious: Seek new opportunities and not afraid to push boundaries.
  • Responsive: Be proactive and responsive to our own and partner needs now and in the future.
  • Reliable:  Be the trusted partner and for partners to know that we will deliver what we say we will.
  • Creative: Look at different ways of working in the present and the future.
  • Professional: What we do, we do well. High quality standards in all that we seek to achieve. 

East Cornwall Primary Care Network

The East Cornwall locality General Practices have formed a provider company Kernow Health East Ltd which will operate the East Cornwall Primary Care Network (PCN). The neighbourhoods you will be recruited to include the Saltash Practices (Saltash Health Centre and Port View), the Rame Peninsula (Rame Group Practice), St Germans (Quay Lane Surgery), Liskeard (Oaktree

and Rosedean) and Looe (Old Bridge Surgery). You will be based at Peninsula house (covid restrictions permitting) or remotely as part of a clinical hub.

East Cornwall has previously been awarded Primary Care Network of the Year, recognising the locality’s forward thinking and ambition to deliver excellent clinical care. Our team is committed to developing an exceptional integrated care team approach to better support people within the community setting.  This will bring together a range of health and social care professionals to work together to provide enhanced personalised and preventative care for their local community. If you are interested in working as part of our operations team, then we would be excited to hear from you.

For further information and informal discussion about the role please contact Paula Varndell-Dawes (East Cornwall PCN Strategic Manager) via p.varndell-dawes@nhs.net