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If you are a patient who has been invited to attend Derriford Hospital or one of the other treatment sites. This is the latest guidance you need to know. University Hospitals Plymouth recognise that you may be worried about coming in for a face-to-face appointment, diagnostic test or treatment.

We would urge you to read the latest guidance carefully so you can be reassured that we are doing everything we can to help you stay as safe as possible in hospital and so you know what to expect. We are continuously monitoring what is happening with the pandemic. All planned care is subject to developments in the pandemic response and appointments may need to be rescheduled. We apologise if you are affected by this.

University Hospitals Plymouth NHS Trust Spokesperson

Information on the changes are available and kept updated on Derriford Hospital website here:

What to expect

We have taken a number of steps to reduce the risk of COVID-19 being transmitted in our hospital and clinic settings. These include:

• Observing the highest standards of infection prevention and control including our staff wearing Personal Protective Equipment (PPE)

• Isolating patients who test positive for COVID-19 or who are suspected of having the virus

• Encouraging patients and staff to practice 2m physical distancing from others, wherever possible

• Suspending our normal visiting arrangements so we reduce the amount of people coming into Derriford Hospital

• Moving services such as chemotherapy for vulnerable cancer patients and emergency care for minor injuries away from our main Derriford Hospital site

These measures help us to significantly reduce the risk of transmission of COVID-19. Quality of care, patient safety and experience continue to be our number one priority.

If you do need to come in to Derriford Hospital, you will be asked to take steps to reduce the risk of transmitting COVID-19 for your safety and the safety of our staff and other patients. If you are currently shielding because you are at high risk of complications should you get COVID-19, but you need to come to Derriford Hospital or one of our clinics for planned care, please note we will try to ensure additional planning and protection measures are put in place. Please talk to your healthcare professional about any concerns you may have.

To see the full guidance applicable to the patient groups listed please see the advice for patients leaflet available on the PDF download link

Coming in for

• Planned admission (including day surgery)

• diagnostic scan


Click on the image above to see how you can make your own face covering.

Face coverings can be cloth and/or homemade. Face coverings worn as part of religious beliefs or cultural practice are also acceptable, providing they are not loose and cover the mouth and nose.

If you are currently shielding and have been provided with a surgical face mask for your appointments, please continue to use this. If you have not been provided with a surgical face mask, you should wear a face covering.

For some people, wearing a face covering may be difficult due to physical or mental health conditions. In these instances, other measures will be considered on a case by case basis, for example timed appointments and being seen immediately on arrival.

If you are a deaf or hearing impaired, our staff have a range of communication options to ensure that they can communicate effectively with you. This might include the use of clear masks where possible, as well as visual aids such as writing things down.

All visitors will be expected to comply with existing social distancing and hand hygiene measures in addition to the face coverings while in the hospital setting.

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© East Cornwall Primary Care Network 2020